Returns & Exchanges

Our Return Policy

At Your Fashion Story, we stand behind the quality of our products. We accept returns within 7 days of delivery for a full refund or exchange, provided the items meet our return conditions.

Eligible Items for Return

To be eligible for a return or exchange, items must meet the following conditions:

• Items must be unworn, unwashed, and in their original condition
• All original tags must be attached and intact
• Items must be in their original packaging
• Products must not show any signs of wear, alterations, or damage
• Items must be free from any odors (perfume, smoke, etc.)
• Proof of purchase (order confirmation or invoice) must be provided

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Undergarments, lingerie, and swimwear
• Earrings and other pierced jewelry
• Beauty and personal care products
• Items marked as "Final Sale" or purchased during clearance sales
• Customized or personalized items
• Gift cards and e-vouchers
• Items without original tags or in damaged packaging

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your items:

1. Contact Us
   Email us at customersupport@yourfashionstory.com or call +91 9253391339 within 7 days of receiving your order. Provide your order number and reason for return.
2. Receive Return Authorization
   Our team will review your request and provide you with return instructions and a Return Authorization (RA) number within 24-48 hours.
3. Pack Your Items
   Carefully pack the items in their original packaging with all tags attached. Include the RA number and a copy of your invoice inside the package.
4. Ship the Package
   Ship the package to the address provided by our customer service team. We recommend using a trackable shipping service for your protection.
5. Inspection & Processing
   Once we receive your return, we'll inspect the items within 3-5 business days. You'll receive an email confirmation once your return is processed.
6. Receive Your Refund/Exchange
   Refunds will be credited to your original payment method within 7-10 business days. Exchanges will be shipped within 2-3 business days after approval.

Exchange Policy

We're happy to exchange items for a different size or color at no additional cost, subject to availability.

Exchange Process:

• Contact us within 7 days of delivery to request an exchange
• Specify the size or color you'd like to exchange for
• We'll confirm availability and provide exchange instructions
• Ship your item back using our return process
• Your exchange item will be shipped once we receive and approve your return

Refund Information

Refund Timeline:

• Return Received: 1-2 business days after delivery to our warehouse
• Inspection: 3-5 business days
• Refund Initiated: Within 24 hours of approval
• Refund in Account: 5-10 business days (depending on your bank/payment provider)

Refund Methods:

• Original payment method (credit card, debit card, UPI, etc.)
• Store credit (processed immediately after approval)
• Bank transfer (for specific cases, processing time 5-7 business days)

Note: Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, etc.).

Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. We'll make it right!

What to Do:

• Contact us immediately (within 48 hours of delivery) with photos of the damaged/defective item
• Include photos of the packaging if it appears damaged
• Provide your order number and a description of the issue

We Will:

• Arrange a free return pickup at your convenience
• Send a replacement item immediately (if available)
• Issue a full refund including original shipping costs
• Provide store credit with an additional discount as an apology

Wrong Item Delivered

If you received the wrong item, please contact us immediately. We'll:

• Arrange free pickup of the incorrect item
• Ship the correct item at no additional cost with express delivery
• Provide a discount code for your next purchase as an apology for the inconvenience

Size Exchange Guidelines

Not sure about sizing? We're here to help!

• Free size exchanges within 7 days of delivery
• Items must be unworn with all tags attached
• Subject to availability of requested size
• If your preferred size is unavailable, we'll offer a full refund or different style

Return Shipping Costs

Return shipping costs vary based on the reason for return:

International Returns

For international orders:

• Returns are accepted within 14 days of delivery
• Customer is responsible for return shipping costs and any customs fees
• Items must clear customs inspection
• Refunds exclude original international shipping charges
• Contact our international support team for specific return instructions

Frequently Asked Questions

When will I receive my refund?

Refunds are typically processed within 7-10 business days after we receive and inspect your return. The time for the refund to appear in your account depends on your payment provider.

Can I return items purchased during a sale?

Yes, sale items can be returned within 7 days following the same conditions as regular-priced items. However, items marked as "Final Sale" cannot be returned.

What if my item doesn't fit?

We offer free size exchanges! Simply contact us within 7 days, and we'll help you exchange for the right size.

Do I need to include anything with my return?

Yes, please include the Return Authorization (RA) number and a copy of your invoice or packing slip.

Can I return an item without the original packaging?

Items must be returned in their original packaging with all tags attached. Returns without original packaging may not be accepted.

What happens if my return is lost in transit?

We recommend using a trackable shipping method. If you have tracking information showing the package was delivered to us, we'll investigate and resolve the issue.