Shipping Policy

Shipping Options & Delivery Times

We offer multiple shipping options to meet your needs. All delivery times are calculated from the date of order confirmation and dispatch.

Shipping Charges

Order Processing & Dispatch

We process orders Monday through Saturday. Here's what happens after you place your order:

Delivery Areas

We Ship To:

• All major cities and metro areas across India
• Tier 2 and Tier 3 cities
• Remote and rural areas (with extended delivery time)
• PO Box addresses (for select locations)

Serviceable Pincodes:

We deliver to over 19,000+ pincodes across India. You can verify if we deliver to your area during checkout. If your pincode is not serviceable, we'll notify you immediately.

Order Tracking

Stay updated on your order's journey from our warehouse to your doorstep!

How to Track Your Order:

1. Check your email for the dispatch confirmation with tracking number
2. Visit the "My Orders" section on our website
3. Click on the order you want to track
4. View real-time updates or click the tracking link to see detailed status

Tracking Information Includes:

• Current location of your package
• Expected delivery date
• Delivery attempts and status
• Contact details of delivery partner

Shipping Partners

We work with India's most reliable courier services to ensure safe and timely delivery:

• Blue Dart
• Delhivery
• FedEx
• India Post
• Ecom Express
• DTDC

The shipping partner is assigned based on your location and the delivery option selected.

Delivery Attempts & Failed Delivery

Delivery Attempts:

Our courier partners typically make 2-3 delivery attempts. If delivery fails:

• You'll receive SMS and email notifications for each attempt
• The package will be held at the local courier facility for 7 days
• You can arrange for re-delivery or pickup from the facility
• After 7 days, the package will be returned to us

Reasons for Failed Delivery:

• Recipient not available at delivery address
• Incorrect or incomplete address
• Premises locked or inaccessible
• Customer refused delivery
• Contact number not reachable

Special Delivery Instructions

Make your delivery smoother by providing specific instructions:

• Gate code or building access information
• Preferred delivery time window
• Alternative contact person
• Landmark near your location
• Safe place to leave package (if you won't be home)

Add these instructions during checkout in the "Delivery Notes" section.

International Shipping

We ship to select international destinations. International shipping includes:

Shipping Details:

• Delivery Time: 10-15 business days
• Shipping Charges: Calculated based on weight and destination
• Customs & Duties: Customer's responsibility
• Tracking: Available for all international orders

Countries We Ship To:

USA, UK, Canada, Australia, UAE, Singapore, and select other countries. Contact us to confirm if we ship to your country.

Packaging

We take great care in packaging your orders to ensure they arrive in perfect condition:

• Quality packaging materials to protect items during transit
• Secure bubble wrap for delicate items
• Water-resistant outer packaging
• Discreet packaging with no brand mention on exterior
• Eco-friendly packaging materials wherever possible

Damaged or Lost Packages

If Your Package Arrives Damaged:

1. Do not accept the delivery if the outer packaging is severely damaged
2. If you've accepted, take photos of the package and damaged items immediately
3. Contact us within 48 hours with photos and order details
4. We'll arrange for a replacement or full refund

If Your Package is Lost:

If your tracking shows delivered but you haven't received the package:

• Check with family members or neighbors
• Verify the delivery address on your order
• Contact us within 48 hours
• We'll investigate with our courier partner and resolve within 7 business days

COVID-19 Delivery Precautions

Your safety is our priority. We follow strict safety protocols:

• Contactless delivery option available
• Regular sanitization of packaging areas
• Temperature checks for warehouse staff
• Masks mandatory for all delivery personnel
• Digital proof of delivery to minimize contact

Holidays & Peak Season

During festive seasons, sale events, and holidays, delivery times may be extended by 2-3 days due to high order volumes. We'll notify you of any expected delays.

No Delivery On:

• National holidays (Republic Day, Independence Day, Gandhi Jayanti)
• Major festivals (Diwali, Holi, Eid, Christmas, etc.)
• Sundays (in some locations)

Address Changes

Need to change your delivery address?

• Before Dispatch: Contact us immediately. We can modify the address at no extra charge.
• After Dispatch: Address changes may not be possible. Contact our support team, and we'll try to coordinate with the courier partner. Additional charges may apply.

Multiple Items Order

If you order multiple items:

• Items may be shipped separately based on warehouse availability
• You'll receive separate tracking numbers for each shipment
• No additional shipping charges for split shipments
• All items will typically arrive within 1-2 days of each other

Frequently Asked Questions

How can I get free shipping?

Enjoy free standard shipping on all orders above ₹1,499. For free express shipping, orders must be above ₹2,999.

Can I change my delivery address after placing an order?

Yes, if your order hasn't been dispatched yet. Contact us immediately with your new address.

Do you deliver on weekends?

Yes, we deliver Monday through Saturday. Sunday deliveries are available in select metro areas.

What if I'm not home during delivery?

The courier will attempt delivery 2-3 times. You can also arrange to pick up your package from the local courier facility.

Can I track my order?

Yes! You'll receive a tracking number via email once your order is dispatched. You can track it in real-time through our website or the courier's website.

Do you ship to my area?

We deliver to 19,000+ pincodes across India. Enter your pincode during checkout to verify serviceability.

How do I know if my order has been dispatched?

You'll receive an email and SMS notification with tracking details once your order is dispatched.